The products of the four business units are subject to permanent enhancements. As a sales and consulting company ttUnited acts as a link between the development departments of its suppliers and the IT, project, and sales specialists of its customers. Together with users and customers new challenges are identified from its client in time. The subsequent changes of market demands are reviewed with the software development teams and the supplier’s product management. Thus the essential characteristic for innovations and technologies come directly from the day-to-day work and is well-directed into the roadmap strategy of the individual manufacturer. Solutions and modifications have to come up with appropriate interface concepts in order to achieve a high integration level at product interaction.

Currently we see four essential challenges:

• Call allowance
• Data security
• Customer satisfaction
• Process optimization

Our answers are:

Call allowance - Maintenance of faultless Opt-Ins

Generate faultless Opt-Ins at the phone and save the appropriate voice recordings. Evaluate the recordings for contents integrity using our innovative voice technologies and use our workflow management to convert the voice recordings into a written confirmation process.

Data security – A high degree of security

Offer your clients our solutions for automated deletion and anonymization of the supplied data. As a matter of course you configure the requested parameters discrete by reference to time and structure of the supplied data.

Customer satisfaction – Gentle dialings assures customers’ willingness to talk

The gentle dialing procedures of the “Customized Dialings” within the outbound redress the end-user’s willingness to talk. It assures a high consumer acceptance to buy. With the public announcement of the industry association parameters to regulate the German “Predictive Dialing” solutions the “Safety” modus ensures the adherence to the associations limits.

Process optimization – Flexibility and speed

The legal situation challenges the whole industry sector. Creativity and fast and proactive operational actions are required to tie up your clients with new ideas and to arise their interest. We are firmly convinced that our customers will furthermore have a leading role by using new products and services. In addition this means that our standard programs may not fit all requirements in regard of flexibility and speed under certain circumstances. We identified this and we found a way to provide our experiences within a framework. By the use of this framework - ttFrame – you don’t need to deal with IT- and TK infrastructure and the administration of users and users’ rights anymore. For you, we take care of it. However, you focus on the individual implementation of your conceptions and ideas. With this new product line we almost literally open our competence within the framework of providers and modules to you to accommodate them with your systems via the application server ttFrame.

Combine your developments with our modules, your ideas with our experience and stability. Take advantage of our experiences even when debating the realization of your ideas.

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* The product information in question – available as a download – is currently under development. For questions – or should you be interested in a presentation – please contact our sales team.